For questions or help with Valuenator, email us at info@valuenator.ai. We aim to respond within 1–2 business days.
Common Questions
How accurate are the valuations? These are indicative AI estimates using item details and, optionally, unverified user-supplied sale comparisons. No live marketplace listings are retrieved. Actual sale prices may differ. For insurance, legal or estate purposes, consult an appropriately qualified appraiser.
Why didn't my scan work? Make sure the item is well-lit and clearly visible in the photo. Try a closer, clearer shot or describe the item using the text search instead.
How do I cancel my subscription? Go to your Account page and tap "Manage Subscription". This opens the Stripe portal where you can cancel at any time. Your access continues until the end of your billing period.
My scan count seems wrong — how do I reset it? Scan counts reset automatically at the start of each calendar month. If you believe there's an error, please contact us with your details.
Can I delete my data? Yes. Email us at info@valuenator.ai and we'll delete your scan history and account data upon request.