For questions or help with Valuenator, email us at info@valuenator.ai. We aim to respond within 1–2 business days.
Common Questions
How accurate are the valuations? Our AI estimates are based on publicly available market data and are intended as a helpful guide. For certified valuations (insurance, legal, estate), please consult a licensed appraiser.
Why didn't my scan work? Make sure the item is well-lit and clearly visible in the photo. Try a closer, clearer shot or describe the item using the text search instead.
How do I cancel my subscription? Go to your Account page and tap "Manage Subscription". This opens the Stripe portal where you can cancel at any time. Your access continues until the end of your billing period.
My scan count seems wrong — how do I reset it? Scan counts reset automatically at the start of each calendar month. If you believe there's an error, please contact us with your details.
Can I delete my data? Yes. Email us at info@valuenator.ai and we'll delete your scan history and account data upon request.